Support response times above target

タイムライン

1. 解決済み2025/06/18 13:32 UTC

   Resolved at 13:32 UTC. Duration: 1 h 44 min. Every ticket opened during the window has received a first response.

2. 監視中2025/06/18 13:13 UTC

   Response times are back within target for new tickets. Working through the older ones.

3. 原因特定2025/06/18 12:26 UTC

   A higher-than-normal volume of tickets coincided with two engineers being on site for a hardware delivery. More engineers are on the queue now.

4. 調査中2025/06/18 11:51 UTC

   First responses from support are taking longer than our usual target since 11:48 UTC. Every ticket is being answered, in order of arrival; machine-down tickets are still handled first.