Support response times above target
Support desk
Timeline
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Resolved
Resolved at 13:32 UTC. Duration: 1 h 44 min. Every ticket opened during the window has received a first response.
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Monitoring
Response times are back within target for new tickets. Working through the older ones.
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Identified
A higher-than-normal volume of tickets coincided with two engineers being on site for a hardware delivery. More engineers are on the queue now.
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Investigating
First responses from support are taking longer than our usual target since 11:48 UTC. Every ticket is being answered, in order of arrival; machine-down tickets are still handled first.
Times are shown in your time zone ().
Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.