Support response times above target

타임라인

1. 해결됨2025. 6. 18. 오후 1:32 UTC

   Resolved at 13:32 UTC. Duration: 1 h 44 min. Every ticket opened during the window has received a first response.

2. 모니터링 중2025. 6. 18. 오후 1:13 UTC

   Response times are back within target for new tickets. Working through the older ones.

3. 원인 확인2025. 6. 18. 오후 12:26 UTC

   A higher-than-normal volume of tickets coincided with two engineers being on site for a hardware delivery. More engineers are on the queue now.

4. 조사 중2025. 6. 18. 오전 11:51 UTC

   First responses from support are taking longer than our usual target since 11:48 UTC. Every ticket is being answered, in order of arrival; machine-down tickets are still handled first.