Sign-in failing with “session expired”
登录与客户中心
时间线
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已解决
Resolved at 22:42 UTC. Duration: 14 minutes. Existing sessions were preserved; only new sign-ins during the window failed.
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已确定原因
The session store restarted and came back with an empty dataset; every sign-in attempt was being rejected as stale. It has been restored from its snapshot.
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调查中
Signing in to the customer area fails with a “session expired” message since 22:28 UTC. Already-open sessions are unaffected. Payments and machines are unaffected.
事故复盘 ·
发生了什么，改变了什么
原因
The session store was restarted during routine patching and its persistence file was on a volume that had not yet been mounted at start-up, so it started empty.
影响
New sign-ins to the customer area failed for 14 minutes. Open sessions, payments, provisioning and machines were unaffected.
我们改变了什么
- The service now refuses to start if its persistence volume is absent, rather than starting empty.
- Patching of that host was moved into the announced maintenance windows.
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