Term activation delayed after confirmed payments
支付与账单 · 开通流程
时间线
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已解决
Resolved at 18:11 UTC. Duration: 40 minutes. Terms were activated up to 27 minutes late; every term runs its full length from the actual activation time.
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观察中
The queue has drained; every confirmed payment has an active term and an order in provisioning.
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已确定原因
The activation worker crashed on a malformed order record and did not restart. It has been restarted and the record corrected.
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调查中
Payments are being confirmed but the step that activates the term and hands the order to provisioning is not running since 17:31 UTC. Confirmed payments are queued, not lost.
事故复盘 ·
发生了什么，改变了什么
原因
The activation worker stopped on an order record whose payment amount field held two decimals more than the schema allowed, and the supervisor did not restart it because it exited with a code that was classified as intentional.
影响
6 confirmed payments waited up to 27 minutes for activation. No payment was lost and every term received its full duration.
我们改变了什么
- The worker now skips and reports a malformed record instead of stopping.
- Every exit code of the worker now triggers a restart; the classification that suppressed it was removed.
- The queue depth is now an alert in its own right, independent of the worker's health.
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