Term activation delayed after confirmed payments
Pagos y facturación · Proceso de aprovisionamiento
Cronología
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Resuelto
Resolved at 18:11 UTC. Duration: 40 minutes. Terms were activated up to 27 minutes late; every term runs its full length from the actual activation time.
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En observación
The queue has drained; every confirmed payment has an active term and an order in provisioning.
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Causa identificada
The activation worker crashed on a malformed order record and did not restart. It has been restarted and the record corrected.
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Investigando
Payments are being confirmed but the step that activates the term and hands the order to provisioning is not running since 17:31 UTC. Confirmed payments are queued, not lost.
Revisión posterior al incidente ·
Qué ocurrió y qué cambió
Causa
The activation worker stopped on an order record whose payment amount field held two decimals more than the schema allowed, and the supervisor did not restart it because it exited with a code that was classified as intentional.
Impacto
6 confirmed payments waited up to 27 minutes for activation. No payment was lost and every term received its full duration.
Qué cambiamos
- The worker now skips and reports a malformed record instead of stopping.
- Every exit code of the worker now triggers a restart; the classification that suppressed it was removed.
- The queue depth is now an alert in its own right, independent of the worker's health.
Las horas se muestran en su zona horaria ().
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