Term activation delayed after confirmed payments
Pagamenti e fatturazione · Pipeline di provisioning
Cronologia
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Risolto
Resolved at 18:11 UTC. Duration: 40 minutes. Terms were activated up to 27 minutes late; every term runs its full length from the actual activation time.
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In osservazione
The queue has drained; every confirmed payment has an active term and an order in provisioning.
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Causa individuata
The activation worker crashed on a malformed order record and did not restart. It has been restarted and the record corrected.
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In analisi
Payments are being confirmed but the step that activates the term and hands the order to provisioning is not running since 17:31 UTC. Confirmed payments are queued, not lost.
Analisi post-incidente ·
Cosa è successo e cosa è cambiato
Causa
The activation worker stopped on an order record whose payment amount field held two decimals more than the schema allowed, and the supervisor did not restart it because it exited with a code that was classified as intentional.
Impatto
6 confirmed payments waited up to 27 minutes for activation. No payment was lost and every term received its full duration.
Cosa abbiamo cambiato
- The worker now skips and reports a malformed record instead of stopping.
- Every exit code of the worker now triggers a restart; the classification that suppressed it was removed.
- The queue depth is now an alert in its own right, independent of the worker's health.
Gli orari sono mostrati nel fuso orario locale ().
Pagine correlate
- Stato del servizioStato di ogni componente e data center gpuserver.io, sondati ogni 60 secondi da cinque città: disponibilità su 90 giorni e registro incidenti dal 2022.
- Cronologia incidentiOgni incidente e finestra di manutenzione su gpuserver.io dall’inizio del monitoraggio, a settembre 2022, mese per mese, con cronologia e analisi post-incidente.
- Accordo sul livello di servizioL’impegno del 99,9%: cosa conta come downtime, come viene misurato dall’esterno, cinque minuti di durata in più per ogni minuto perso, e le esclusioni per intero.
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