Ticket notifications delayed

타임라인

1. 해결됨2024. 1. 30. 오전 4:09 UTC

   Resolved at 04:09 UTC. Duration: 38 minutes. Every delayed notification has been delivered.

2. 모니터링 중2024. 1. 30. 오전 4:00 UTC

   Notifications are going out within a minute of the reply again.

3. 원인 확인2024. 1. 30. 오전 3:41 UTC

   The outbound mail relay queued our messages behind a large batch. We have moved notifications to the second relay.

4. 조사 중2024. 1. 30. 오전 3:37 UTC

   Notifications about replies to support tickets are delayed since 03:31 UTC. The replies themselves are visible in the customer area immediately.