Ticket notifications delayed

时间线

1. 已解决2025年11月6日 13:12 UTC

   Resolved at 13:12 UTC. Duration: 1 h 51 min. Every delayed notification has been delivered.

2. 观察中2025年11月6日 12:49 UTC

   Notifications are going out within a minute of the reply again.

3. 已确定原因2025年11月6日 11:42 UTC

   The outbound mail relay queued our messages behind a large batch. We have moved notifications to the second relay.

4. 调查中2025年11月6日 11:23 UTC

   Notifications about replies to support tickets are delayed since 11:21 UTC. The replies themselves are visible in the customer area immediately.