Ticket notifications delayed
Support desk
Timeline
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Resolved
Resolved at 13:12 UTC. Duration: 1 h 51 min. Every delayed notification has been delivered.
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Monitoring
Notifications are going out within a minute of the reply again.
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Identified
The outbound mail relay queued our messages behind a large batch. We have moved notifications to the second relay.
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Investigating
Notifications about replies to support tickets are delayed since 11:21 UTC. The replies themselves are visible in the customer area immediately.
Times are shown in your time zone ().
Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.