Support desk software upgrade

计划安排

The ticketing system is upgraded. New tickets cannot be opened from the customer area during the window; existing tickets are readable. Machine-down issues can still reach us: the on-call engineer watches the monitoring, not the ticket queue.

时间线

1. 已完成2025年8月5日 03:55 UTC

   The ticketing system is back. Tickets opened by e-mail during the window have been imported.

2. 进行中2025年8月5日 03:00 UTC

   The upgrade has started. New tickets cannot be opened until it completes.

3. 已排期2025年7月28日 18:40 UTC

   The ticketing system is upgraded. New tickets cannot be opened from the customer area during the window; existing tickets are readable. Machine-down issues can still reach us: the on-call engineer watches the monitoring, not the ticket queue.