Ticket notifications delayed

时间线

1. 已解决2026年8月16日 16:16 UTC

   Resolved at 16:16 UTC. Duration: 1 h 28 min. Every delayed notification has been delivered.

2. 观察中2026年8月16日 16:02 UTC

   Notifications are going out within a minute of the reply again.

3. 已确定原因2026年8月16日 15:15 UTC

   The outbound mail relay queued our messages behind a large batch. We have moved notifications to the second relay.

4. 调查中2026年8月16日 14:50 UTC

   Notifications about replies to support tickets are delayed since 14:48 UTC. The replies themselves are visible in the customer area immediately.