Support desk software upgrade

예정된 작업

The ticketing system is upgraded. New tickets cannot be opened from the customer area during the window; existing tickets are readable. Machine-down issues can still reach us: the on-call engineer watches the monitoring, not the ticket queue.

타임라인

1. 완료됨2023. 8. 8. 오전 3:59 UTC

   The ticketing system is back. Tickets opened by e-mail during the window have been imported.

2. 진행 중2023. 8. 8. 오전 3:15 UTC

   The upgrade has started. New tickets cannot be opened until it completes.

3. 예정됨2023. 7. 28. 오후 6:24 UTC

   The ticketing system is upgraded. New tickets cannot be opened from the customer area during the window; existing tickets are readable. Machine-down issues can still reach us: the on-call engineer watches the monitoring, not the ticket queue.