Password reset messages not being sent
Sign-in & customer area
Timeline
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Resolved
Resolved at 00:17 UTC. Duration: 45 minutes. Anyone who requested a reset during the window can request it again; the earlier requests have expired.
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Monitoring
Reset messages are being sent and received. Watching.
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Identified
A template change broke the reset message and the mailer was rejecting it. The template has been reverted.
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Investigating
Password reset requests are not producing a message since 23:32 UTC. Sign-in with a known password works.
Times are shown in your time zone ().
Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.