Degraded optic on the NL-ix port in AMS
Network — transit & peering — AMS
Timeline
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Resolved
All NL-ix sessions in AMS are up with zero errors for 17 minutes. Duration: 1 h 20 min. Latency to exchange peers was a few milliseconds higher during the detour.
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Monitoring
The optic has been replaced and the port is back up with clean counters. Peering sessions are re-establishing.
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Identified
The receive power on the optic has dropped below threshold. We have shut the port; traffic to exchange peers is going via Lumen and Cogent while an engineer replaces the optic.
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Investigating
The NL-ix port in AMS is showing a rising CRC error count since 08:48 UTC. A small share of traffic over the exchange is being retransmitted. Transit paths are unaffected.
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Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.