gpuserver.io unreachable
Website & configurator · Sign-in & customer area
Timeline
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Resolved
Reachable since 18:24 UTC. Duration: 6 minutes. No order or payment was affected; anyone who was on the payment page simply had to reload it.
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Investigating
gpuserver.io is not responding from any of our probe locations since 18:18 UTC. Machines, payments watchers and provisioning are unaffected; only the website and customer area are down.
Post-incident review ·
What happened, and what changed
Cause
The tunnel connector between the CDN edge and our origin hit a bug in its reconnect logic after the edge rotated its certificates, and stayed down instead of retrying.
Impact
The website and customer area were unreachable for 6 minutes. Payment detection, term activation, provisioning and every machine were unaffected.
What we changed
- The connector was updated to the version containing the fix.
- A second connector instance now runs alongside the first, so a single failure no longer takes the site offline.
- The external probes now alert on the tunnel state directly, not only on the resulting HTTP failure.
Times are shown in your time zone ().
Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.