Delivery messages delayed
Sign-in & customer area
Timeline
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Resolved
Resolved at 09:37 UTC. Duration: 1 h 6 min. Every delayed message has been delivered; none was lost.
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Monitoring
Messages are going out within a minute of provisioning again. Draining the backlog.
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Identified
The outbound mail relay is rate-limiting us after a burst of messages. We have moved delivery messages to a second relay.
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Investigating
Delivery messages — the ones carrying a new machine's address and credentials — are being sent with a delay of up to 47 minutes since 08:31 UTC. Machines are provisioned on time; only the message is late. The same details are visible in the customer area immediately.
Times are shown in your time zone ().
Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.