Exchange-rate feed stale; quotes held at last good rate
Payments & invoicing
Timeline
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Resolved
Resolved at 19:26 UTC. Duration: 1 h 52 min. Every payment made at a stale rate was accepted in full.
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Monitoring
Rates are updating every minute again. The tolerance is back to normal.
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Identified
The primary rate source changed its response format. We have switched to the secondary source.
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Investigating
The exchange-rate feed behind our payment quotes stopped updating at 17:34 UTC. Quotes are being issued at the last good rate and the tolerance on incoming amounts has been widened so that nobody is short-changed by the difference.
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Related pages
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