Payment address issuance failing
Payments & invoicing
Timeline
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Resolved
Resolved at 02:07 UTC. Duration: 13 minutes. Anyone who could not get an address can reload the payment page; no funds were involved.
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Identified
The wallet service that derives new addresses lost its connection to the signing host. Reconnected.
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Investigating
The payment page cannot issue a new Monero address since 01:54 UTC. Payments already in progress are unaffected and are being detected normally.
A post-incident review is published here within five days of resolution.
Times are shown in your time zone ().
Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.