Serial-over-LAN sessions dropping in YUL
Out-of-band management — YUL
Timeline
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Resolved
Resolved at 22:06 UTC. Duration: 1 h 20 min. The change that caused this has been added to our pre-change checklist.
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Monitoring
Sessions now stay up. Watching for 8 minutes.
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Identified
An idle-timeout change on the management firewall is closing the UDP flows that SOL uses. The timeout has been raised back.
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Investigating
Serial-over-LAN console sessions in YUL are being dropped after a few seconds since 20:46 UTC. KVM sessions are fine.
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Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.