Configurator showing stale prices
Website & configurator
Timeline
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Resolved
Resolved at 17:08 UTC. Duration: 30 minutes. The payment page always used the current price, so nobody paid a stale one; the quote shown before it could differ by a few dollars.
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Monitoring
Every quote we test matches its payment page. Checking the invalidation path.
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Identified
The cache invalidation after a catalogue update failed silently. We have flushed it by hand and every page now reflects the current catalogue.
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Investigating
The configurator has been showing prices from a cached catalogue since 16:38 UTC. The difference is small, but a quote and its payment page could disagree. We are refreshing the cache.
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Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
- Service level agreementThe 99.9% commitment: what counts as downtime, how it is measured from outside, five minutes of term back per minute lost, and the exclusions in full.
- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.