Network configuration step failing for some orders
Provisioning pipeline
Timeline
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Resolved
Resolved at 17:28 UTC. Duration: 1 h 3 min. 4 orders were delivered late.
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Monitoring
The affected orders have been re-run and completed.
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Identified
A change to the address allocator returns the prefix in a format the configuration template does not expect. The template has been fixed.
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Investigating
The step that configures a new machine's addresses is failing for orders that requested additional IPv6 space, since 16:25 UTC. Standard orders are unaffected.
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Related pages
- Service statusLive status of every gpuserver.io component and data centre, probed every 60 seconds from five cities, with 90-day uptime and the incident log since 2022.
- Incident historyEvery incident and maintenance window on gpuserver.io since monitoring began in September 2022, month by month, with its timeline and post-incident review.
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- NetworkUnmetered ports up to 25 Gbit/s, two carriers and an IX per site, always-on DDoS filtering, routed IPv6 — and the four things we do not offer, stated up front.